Kentucky unemployment insurance implements new procedures to manage influx of claims from workers affected by COVID-19 state of emergency
FRANKFORT, Ky. (March 19, 2020) — In an effort to serve the large influx of Kentuckians who are filing for unemployment insurance (UI) benefits as efficiently as possible during the COVID-19 outbreak, the Education and Workforce Development Cabinet (EWDC) is implementing new UI filing procedures and starting new local office phone lines for customers.
“My obligation is to keep people safe during this time. I realize many of the steps I am taking to protect Kentuckians during this COVID-19 emergency are affecting employers and workers financially,” said Gov. Andy Beshear. “Temporarily waiving some of the UI benefit rules during this time is one step I can do to help protect Kentuckians financially. I know this is a difficult time but we are going to get through this by working together to help each other.”
Beginning today, Kentuckians filing for UI benefits should follow a schedule that pertains to the first initial in their last name as to what day they can file their claim. The schedule can be found here.
“We are putting this new procedure in place so that we can handle the large influx of new claims that we are seeing this week. The number of UI claims being processed by the cabinet has jumped significantly after new restrictions were placed on restaurants and other public places,” said EWDC Deputy Secretary Josh Benton.
“Please follow this new process if you are filing a UI claim so that our computer and phone systems will perform at optimal levels. We want to make sure we can receive and process claims for all those experiencing job loss,” said Benton.
Effective immediately, Kentucky Career Centers (KCC) across the state have been closed to the public to prevent the spread of COVID-19 but KCC workers are still providing services by telephone and videoconference.
Below is the location and phone number individuals can call for KCC services including UI questions. Please use the phone number for the location nearest you so that no location is overwhelmed by customers.
|Bowling Green area||270-746-7425|
Claimants can also call the UI Help Line at 502-564-2900, if they have questions.
In addition to these new ways to communicate with KCC staff, other KCC programs are continuing to assist customers through the following services.
On March 16, Gov. Andy Beshear directed EWDC to waive the state’s seven-day waiting period to receive UI benefits and the work-search requirement for UI benefits during the state of emergency.
As a result, the following policy has been activated.
All of the new measures have been implemented to help people who have temporarily lost their jobs or are quarantined because of COVID-19.